Intervention process

To each claim typology and to each debtor, there is a specific and adapted methodology. Actions taken by Urban si Asociatii correspond to scenarios adapted to these typologies. The means that we have set up in order to recover your unpaid accounts depend on the importance of the outstanding sums, on the nature of these unpaid accounts and on the age of the claims.

There are three main stages : The precontentious stage, the amicable stage and the legal stage.

The precontentious stage

It is achieved internally and corresponds to reminders by mail or by telephone for outstanding invoices. The present tendency on this point is to subcontract companies which are specialized in debt collection. The companyâ€™s level of cash and amount of claims that will have to be paid in as doubtful claims will depend on the speediness and the efficiency of this action.
Urban si Asociatii's experience will enable you to release ressources internally, and to act quickly with a target to optimize your cashflow.

The amicable stage

A summons to pay is sent to the debtor upon receipt of the file. Our "call center" will then continue the interventions and get in touch with the debtor by telephone (5 languages can be used).

The possible disputes are determined through a real dialogue whose aim is to warn the debtor about the possible risks that he is taking if he doesn't pay.

A network of local collectors can meet up with the debtors who don't answer our letters nor our telephone calls. They can therefore proceed to the collection of the claims on the spot (this action is used depending on the file’s nature).

Moreover, Urban si Asociatii has reached specific agreements with bailiffs that will enable us to get directly in touch with the debtors in the bailiff's name, if necessary. In case of nonpayment, our jurists (Urban si Asociatii’s two heads of departments have previously been a lawyer and a bailiff) will recommend you the best procedure depending on the claim typology, the debtor’s solvency and the legislation in the country concerned.

The legal stage

Although we recover most of our cases through amicable interventions, Urban si Asociatii is organized to go right to the end of the collection steps in order to obtain the best results for our clients and to retain a good credibility in relation to debtors. With your agreement, our legal department will make on your behalf all the legal steps, so that you keep the same contact at Urban si Asociatii:

- Actions of restraint against the debtor through all legal ways (depending on the country) in order to obtain the payment (Injunction to pay ; Writ of summons...)
- Following up and obtaining the sentences
- Execution of a writ through our legal network

Finally, in the case of the lodging of a claim with the Official Receiver, we follow up the case and we collect the dividends on your behalf till the closure of the procedure.